Knowledgebase

If your domain name is registered BY-PROXY or the WHOIS information is not publicly displayed you may either send us a screen shot of the control panel for your domain showing your actual information, or ask your domain registrar for a letter acknowledging your domain ownership.

The fastest option is to temporarily disable the private whois service while an SSL certificate is issued. Once you have the RSA key, you can turn the private whois back on, and then resume with the certificate installation.

The SSL certificate will make your location (i.e. city, state, zip), organization name, and company name available to the public. All other information (e.g. physical address, phone number and email) will remain private.

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