Knowledgebase

All 3ewebhosting shared servers have a shared SSL certificate installed on them. To access your website using the shared certificate, you will need to know your server's name and your cPanel user name.

Ways to find the server name:

1. The server name will be located in the "Welcome Email" which we sent you when you signed up for your account.
2. You can also find the server name in cPanel, in the left menu near the bottom.
3. Alternately, you can run a traceroute test on your domain and possibly see the server name.

How to find the cPanel user name:

1. Shared: The user name for cPanel will be located in the "Welcome Email" which we sent you when you signed up for your account.
2. Reseller: Your user name for cPanel will be located in the "Welcome Email" which we sent you when you signed up for your account. Your client account user names can be found in WHM under List Accounts.
3. Dedicated: You must create a cPanel first, then the user name can be found in WHM under List Accounts.

Now you are ready to write the secure name for your site.

The format for this is https://server.name.com/~cpaneluser/ and you will be successfully using the shared SSL.

Example: https://gator123.websitewelcome.com/~bill/

Remember that the shared SSL path requires the username and the ending forward-slash, or it will not work.

If you try to use https://your-domain.com, expect a warning message to appear. You can read more about this in the related article.

If you have any trouble getting the shared SSL to work, please contact us via phone or live chat and we will be happy to assist you.

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